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FAQ

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use it to track your package on our website or through the carrier’s tracking page.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders across the United Kingdom.

What if my item arrives damaged or defective?

No worries! Contact us within 7 days of delivery at pettapyservice@gmail.com, and we’ll replace or refund your item as soon as possible.


Can I return or exchange an item?

Yes, we accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact our support team for return instructions.

Are your products safe for pets?

Absolutely! All Pettapy products are carefully selected to ensure they’re safe, high-quality, and made with pet-friendly materials.


How can I contact customer support?

You can reach us anytime at pettapyservice@gmail.com or through our Contact Us page.

Our team is available Monday–Friday, 9 AM – 6 PM, and Saturday, 9 AM – 1 PM.